I am having problems accessing Flipster journals
Answer
If you are having problems accessing an issue of a journal on the Flipster platform, please consider these tips:
If you reading an issue of a journal and you suddenly get kicked out with the warning “Session Timed Out”
This may happen as the timeout value for the Flipster platforms is around 12 minutes, meaning that you will be logged out after 12 minutes of inactivity. If this happens you will need to close the Ebsco site and access it again.
There is also the option to download an issue of a journal, meaning there would be no timeout when reading it. Than can only be done on the Flipster App, as this function is NOT available on the desktop online platform. The app can be found on Google Play for Android devices, iTunes app store for apple devices, and is available for Kindle devices too.
When I initially try to access a journal on Flipster I am unable to gain access
If this happens, here are some issues that may occur. If you have bookmarked the link straight to the journal title on Flipster, this may mean the link won’t work on subsequent attempts to access the journal. If you want to bookmark a Flipster title please use the permalink to the Flipster platform.
You can also bookmark the library catalogue page for the journal. Just copy and paste the ‘Permalink’ from the option to out the Library catalogue record. The Flipster platform can be a bit ‘glitchy’, so if you are trying to access a Flipster journal in the correct manner and not getting access, sometimes something as simple as repeatedly trying can gain access eventually.